Logo Stinkies

Paws and Think

Your questions answered with a wag!

The links below address general inquiries on:

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Service coverage & booking for walks

How can I book a service?

The Stinkies Experience includes Dog Walking, Dog Boarding, and Cat Drop-In Visits! To book, visit the dedicated page for your desired service:
🐶 Click here for Dog Walking
🏡 Click here for Dog Boarding
😺 Click here for Cat Drop-In Visits

What areas do you service?

We currently serve our neighbors in Herndon and Reston, Virginia!

What is your availability?

We’re available and ready to roll for Dog Walking and Cat Drop-In Visits!

1. Returning customers can Request a Walk or a Cat Drop-In Visit anytime.
2. New customers should schedule a Meet & Greet  or Meow & Greet before booking.
3. For Dog Boarding, follow the instructions on our Dog Boarding page.

What is your policy on inclement weather?

Your pet’s safety is our top priority! If severe weather causes local schools and businesses to close, we will reschedule your booking and provide updates via call or message.For light rain or snow, services will continue as scheduled—but we’ll always ensure your pet stays safe and comfortable!

What is your cancellation policy?

Plans change—we get it! 🐾 If you cancel within 7 days of your booking, you’ll get a 50% refund. Need to cancel 8 or more days in advance? No worries—you’ll get a full 100% refund! 💰

What is your refund policy if I’m not satisfied with the service?

We want every pet (and pet parent) to feel happy and confident in our care! That’s why we start with a free meet-and-greet before booking any dog walking, dog boarding, or cat drop-in service. This helps ensure a great fit from the start. If you’re not satisfied after booking, you may cancel in accordance with our cancellation policy. Please reach out with any concerns—we’re always happy to work with you!

Are there any contracts or long-term commitments required?

No long-term contracts are required! But if you’re looking to save some money, we can set up a 3-month contract for scheduled regular walks or drop-in visits—giving your pet consistent care while putting some extra savings in your pocket!

Looking for service-specific FAQs?

Check out your desired service’s page and find all related FAQs there:

Pricing and payment questions for walks

How much do your services cost?
What payment methods do you accept?

We accept a variety of payment methods including credit card, debit card, ACH bank payment, Apple Pay, PayPal, and Venmo.

Do you offer discounts for multiple pets?

Yes! We love multi-pet households and offer discounts to make things easier for you:

🐶 Dog Walking & Cat Drop-In Visits – Get a $5 discount for the second and third pets from the same household. We walk a maximum of three pets at a time, all from the same home.

🏡 Dog Boarding – The second pet from the same household stays for $30 per night. We only board two dogs from the same household at a time to keep things cozy and stress-free.

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Safety and security questions

Are you bonded and insured?

Yes, we are currently insured with Pet Care Insurance (PCI)

What types of communication can I expect during the experience?

Whether it’s a dog walk, dog boarding, or a cat drop-in visit, you’ll receive photo and video updates, along with messages about potty breaks and general updates—so you always know how your furry friend is doing, the Stinkies way!

How do you handle emergencies?

Your pet’s safety is our top priority! During the Meet & Greet, we gather essential medical details, including your vet’s clinic name, address, and phone number. If an emergency arises, we’ll contact your vet immediately and reach out to you as soon as possible—because your pet’s well-being comes first! ❤️🐶😺

How do you ensure the safety of my pet during the walk?

Safety is always our top priority! We use secure leashes and harnesses, stay alert at all times, and are trained to handle various situations to ensure your pet stays safe and happy on every walk. Whether it’s sniffing adventures or potty breaks, we’ve got their back!

How do you ensure my home is secure if the sitter needs access while I'm away?

We take your home’s security very seriously! We follow strict access protocols, including secure key handling and always double-checking that all doors are locked before leaving. Your home—and your furry friend—are in safe, responsible hands!

What is your protocol if my pet shows signs of illness or injury during the walk?

If your pet shows any signs of illness or injury during a walk or visit, we will immediately contact you and seek veterinary care if necessary. Your pet’s health and safety come first, and we’ll make sure they get the care they need right away

Are there any breed or size restrictions for pets?

We have no breed or size restrictions—every pet deserves love and care! Whether big, small, playful, or shy, we provide personalized attention and handling to keep them safe, happy, and comfortable.

What’s your experience working with pets?

With 6+ years of dog boarding, 2+ years of dog walking, and 2+ years of cat drop-in visits, we’ve cared for pets of all personalities, from zoomies champions to couch potatoes. We’ve even provided bearded dragon boardings—because we believe every pet should feel safe, loved, and well cared for! 🐶😺🦎✨

How do you handle aggressive or anxious pets?

We take the time to understand your pet’s unique needs by working closely with you to address any behavioral concerns. Our approach is always gentle, patient, and customized to ensure both safety and comfort, helping your pet feel secure and at ease.

Can you administer medication to my pet if needed?

Yes! We can administer oral medication as instructed, ensuring your pet gets the care they need with patience and gentle handling. Just let us know their routine, and we’ll take care of the rest!

Do you have backup pet sitters in case you are unable to make it to my home?

We’re a team of two, so if one of us isn’t available, the other will step in to ensure your pet still gets the care and attention they deserve. Your furry friend will always be in trusted hands!

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